mReach is a communication and rule processing server developed by Xpedia. mReach automates interactive communication between your systems and your customers or end users. It includes: 

• Automated SMS sending
• Intelligent processing of received SMS's based on configurable rules
• Integration with back-end systems

This technology can be applied in almost any business scenario to improve process efficiency and reduce communication costs.

Flexible set-up and configuration provides a myriad of options to allow effective SMS communication. Conversational flow and rules can be configured to suit exact requirements. Various integration options that trigger actions in your business systems can further optimize your processes. Processes that previously required manual intervention and costly phone calls can now be automated. mReach applies SMS technology to bring you cost savings and efficiency gains.

Implementing mReach to streamline your business offers various benefits, including: 

• Lower communication costs:
• Cost benefit of using bulk SMS services.
• Automates communication that would otherwise waste valuable human time.
• Improved process efficiency and capacity:
• Fast, efficient two-way communication.
• Automated processes run 24 hours a day, 365 days per year.
• Improved customer satisfaction:
• Immediate response to customer queries.